Complaints
Customer Complaints Procedure
The Council provides a diverse range of services. Research shows us that 83% of our residents and ratepayers are satisfied with our performance. So there is room for improvement and we welcome feedback on how we can improve our services and processes.
The Council is committed to quickly resolving any unsatisfactory service and working to prevent similar issues happening again if it can.
If, despite our best efforts, you are unhappy with our service, you can voice your concern and make a formal complaint.
Procedure
Let us know your complaint by writing to us at:
Customer Services Manager, Hurunui District Council, PO Box 13, Amberley 7441
Or email us at complaint@hurunui.govt.nz
We will acknowledge your complaint within 3 working days and advise you who the complaint has been referred to so that it can be looked into.
The complaint will usually be referred to the appropriate person or team in Council to see if they can resolve the matter.
If the response you receive from Council or the suggested solution does not meet with your expectations you can request that your complaint be referred to the Chief Executive or to the Mayor.
If you are still dissatisfied, you can refer your complaint to the Office of the Ombudsman www.ombudsman.govt.nz