Frequently asked questions
Yes – You can give the water & sewer department a call 24/7 as we have an after-hours call centre to request one and discuss your situation. The charge for this is $500.00 (including GST) during working hours, Monday - Thursday. If you require one after normal business hours or on a Friday the cost will be double the standard fee, i.e $1000.00. Give our office a call on 03 314 8816
Give us a call 24/7 to report – one of our staff will be in contact with you either between normal business hours or if a major leak is reported our on-call waterman will contact you directly.
Refer to our fees & charges under Rural Water Schemes. Please contact our office during normal business hours to discuss this further to see if water is available in your area. Application forms for township and rural water schemes are available on our website.
From time to time the water scheme maybe down and you notice no water is going into your tank, give us a call and we can advise you of the current situation.
If you think you’re not getting your correct allocation of water give us a call. If you have an outlet on the main feed line to your tank you can collect the water in a jug and time it for 48 seconds, you should be receiving 1 litre of water for every 1 unit you received (this is only for the schemes that receive 1800L/24hrs). If you don’t have an outlet, you could collect the water under the ballcock and measure it from here, but you don’t always get a true reading as some water will run down the inside of the tank.
In order to provide continual protection that ensures any contaminants entering the district’s pipelines are removed and do not put our communities at risk, the decision was made in July 2017, to begin chlorination of all water supplies currently without MIOX or chlorine. As of February 2018 this has been completed and all schemes are now being dosed. If you are unsure which water supply you are on or whether you are on MIOX or chlorine you can call us during office hours on 314-8816.
Refer to our Boil Water notices.
Give us a call during normal business hours on 03 314 8816 or email us on firstname.lastname@example.org and we can send these to you by email or you can collect them from our office.