FAQs Frequently asked questions
Yes – You can give the water & sewer department a call 24/7 as we have an after-hours call centre to request one and discuss your situation. The charge for this is $500.00 (including GST) during working hours, Monday - Thursday. If you require one after normal business hours or on a Friday the cost will be double the standard fee, i.e $1000.00. Give our office a call on 03 314 8816
Due to the high demand over the months November to February, swimming pool fill requests are subject to water availability.
Give us a call 24/7 to report – one of our staff will be in contact with you either between normal business hours or if a major leak is reported our on-call waterman will contact you directly.
From time to time your water scheme may be undergoing repairs etc. you notice no water is going into your tank, give us a call and we can advise you of the current situation. or head over to our interactive map to check your scheme.
If you have registered your contact details with us you will be sent a txt or email keeping you up to date.
If you think you’re not getting your correct allocation of water give us a call.
Flow Check - If you have an outlet on the main feed line to your tank you can collect the water in a jug and time it for:
- 1800L/24hours - time it for 48 seconds, you should be receiving 1 litre of water for every 1 unit you receive
- 1000L/24hours - time it for 87 seconds, you should be receiving 1 litre of water for every 1 unit you receive
If you don’t have an outlet, you could collect the water under the ballcock and measure it from here, but you don’t always get a true reading as some water will run down the inside of the tank. You are required to undertake this flow check prior to our water staff responding to any requests for restrictor checks.
Please note: If following a call out inspection, where no HDC fault is found, a call out fee will be applied.
In order to provide continual protection that ensures any contaminants entering the district’s pipelines are removed and do not put our communities at risk, the decision was made in July 2017, to begin chlorination of all water supplies currently without MIOX or chlorine. As of February 2018 this has been completed and all schemes are now being treated.
If you are unsure which water supply you are on or whether you are on MIOX or chlorine you can call us during office hours on 314-8816 or check your property address via our interactive map.
For up to date information about your water scheme please go to:
Hurunui No 1 and Kaiwara Rural water schemes are on a permanent Boil Water Notice
Please continue to boil all drinking water, and remember that this should include water used for oral hygiene and food preparation.If you have any further queries or concerns, please feel free to contact us on 03 314 8816, or email the Utilities team at email@example.com
Give us a call during normal business hours on 03 314 8816 or email us on firstname.lastname@example.org and we can send these to you by email or you can collect them from our office.